There are many interesting hosted IVR ( Interactive Voice Response) applications which are used daily for completing various tasks. Once such interesting hosted IVR application is “Guarding the Security Guards” which are employed at ATM ( Automatic Teller Machine), gates at Bungalows, building, banks night and day. While during day, these guards perform their their [...]
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The completely free, windows based IVR Toolkit VBVoice by Pronexus has released 7.1 with support for 64 bit operating systems which will allow IVR developers to take advantage of features in 64bit OS like Windows 7. Another significant and important feature addition in this, playing audio without connecting the incoming call! Previously, in traditional IVR, [...]
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There are many benefits of using IVR (Interactive Voice Response) System in automating information distribution, but there is one benefit which I would like to discuss here. There are many business activities where information keep changing and it is imperative to keep the updated information available to any customer, or caller. Some examples are :- [...]
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I keep getting direct questions which broadly translates into one single question, “What IVR tool/Software should I use for my IVR requirement ?” Over period of last three years, I can classify, three types of people ask me such questions, they are :- 1. Representatives of companies who is looking for IVR systems and they [...]
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Among the many applications available with IVR Hosting providers, which could be leveraged by any start-up companies or smaller companies, Virtual Receptionist is one of the most useful whose benefit is measurable and very evident. While many traditional PBX systems too offer facility of virtual receptionist, concept of virtual receptionist is nothing new in telecom [...]
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Now a days, very often one gets to hear the term ‘Cloud Telephony’, but what exactly is this ‘Cloud Telephony’ and why is it relevant or important in the field of IVR ? (Technrati Claim code : 3QZAD2BS96BE) In IVR, point of view, in a single sentence, Hosted IVR or IVR Hosting service where user [...]
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Sangoma Technologies Corporation, leading manufacturer of CTI hardware, based in Canada, has announced that it has acquired “the key assets of the VegaStream Group of Companies, a leading UK-based developer of VOIP gateway appliances”, as per News Release on Sangoma Website! VegaStream, started in 1998, supplies Vega gateways ( VOIP Gateway) are based on international [...]
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Many people do not like IVR ( Interactive Voice Response) system simply because it is a ‘machine’, not human and they do not like the idea of ‘talking’ to machine! But there is an IVR application with whom many would like to deal with, instead of dealing with an human agent, the service is IVR [...]
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