IVRS Companies those work for medical industries are in good number. Rob McGrady, of Unit E-Clinical Consulting has compiled list of IVRS Companies for clinical trials. Thank Mr. Rob, for the update. Here is the list of IVR Companies in clinical trial and health care :- 1. Almac 2. Aptuit 3. Averion 4. Bilcare 5. [...]
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Toll Free Number and IVRS has very close relationship. Big companies, apart from Teleocm companies, which have large customer base, normally have a toll free number as call center. In US, normally Toll Free number starts with 800, in India, it starts with 1800. Recently I got an inquiry from a company in India, about [...]
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I keep getting various questions about CRBT ( Caller Ringback Tone) and IVRS, their relation. My answer is CRBT is essentially an application that uses IVRS and smart call routing. This CRBT is marketed by different names by different Mobile Operators! The list might be interesting to publish! Most commonly used in India are, Hello [...]
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I had promised before that I would write about DTMF and pulse dialing in future. Finally I have decided to write about them! This article may be ignored by IVR professionals as they must be quite bored with these two terminologies! But many users who have to listen to announcements like “If you are in [...]
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I keep getting requirement from many customers to deploy IVR in 2 days time after they have bought the CTI card. Is it possible to deploy IVR in 2 days ? According to me, Impossible unless you have the following assets in place: 1. Voice Artist both male and female and for at least three [...]
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Presently, IVRS has been thought mainly as a system to handle Incoming voice calls. But recently, IVRS is explosively growing as an Outbound Solution too. A Typical Flow of outbound IVR is : 1. IVR Application picks up a phone number from database. 2. Makes the outbound calls 3. Announces the programmed voice file as [...]
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After more searches and after getting comments about more CTI Companies, [With the price hike in Dialogic, many of my clients have been asking me about alternatives. I have also started searching for some alternatives of Dialogic. I will be building a list and comparative article on them. Kindly send me any company.] Here is [...]
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