“Voting by Missed Call” is getting popular in India. Previously, voting was majorly done by sending SMS to some SMS short-code, but now a days, it is almost getting replaced by “Missed Call”. The main reason for this is, normally user has to pay for sending SMS to any SMS shortcode Rs. 3/-. It is [...]
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I went to “20th Convergence India ICT Expo” on its second day at Pragati Maidan, New Delhi, India. I reached the venue little late at 11:45AM. As soon as I entered Pragati Maidan, I found few visitors. I thought since I am late, I thought visitors may have had gone inside halls already. As expected, [...]
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Previously, I wrote about few interesting usage of ‘Missed Call‘ for automatic telephone number verification system. Recently, I saw few TV advertisement asking people to give ‘Missed Call’ to a ‘Toll Free‘ number! Most probably, giving ‘Missed Call’ to a “Toll Free Number” is like doubly ensuring the caller that his or her call will [...]
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Sangoma has introduced an interesting CTI product W400 which adds GSM voice connectivity and SMS capabilities to IP-PBX applications. While CTI applications have been invading many PBX features, this GSM voice as well as SMS facility would add another important feature to CTI applictions which was other wise in exclusive domain of traditional PBX,that is [...]
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So far, “Games using IVR ( Interactive Voice Response)” systems meant a quiz where the caller is given multiple choices to answer a question and every correct answer scores him a point! Not anymore ! Unicom Systems, a Delhi-based Cloud telephony start-up has come up with a prototype of Snake IVR games to be played [...]
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Recent survey conducted by Contact Centre Helper The UK’s most popular contact centre Magazine, has found that only 10% contact centres use speech recognition in their IVR ( Interactive Voice Response) System! This is something I have always maintained that DTMF IVR has advantages over speech recognition. Though, contact centre Helper is a UK based [...]
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Comment Policy of IVR World Blog
by Uttam Pegu on March 20, 2012
I encourage people to comment on this IVR blog! One of the objectives of this blog is to share, discuss about IVR and comment on any posts are one way of doing it. But, recently, I have been getting many similar comments which are undoubtedly self promotional in nature and pure marketing comments which does [...]
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