The most important and straightforward form of communication available to us is the spoken word. So why is it that in our everyday lives we have to mess around with keys and keypads to be able to communicate with a device? In fact, the key to direct dialog between man and machine without recourse to [...]
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I6NET Solutions and Technologies, an R&D company based in Madrid, Spain has recently released their latest version of popular VXML Browser VXI* VoixwXML Browser. This browser works on Asterisk on Linux Operating System. Asterisk is open source Telephony software development tool, now widely used to develop IVR and Voice Applications. VXI* is native integration between [...]
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In India, not many courier companies have tracking system on IVR ( Interactive Voice Response) system, though almost everyone has web-based online tracking system. Majority of the courier companies have their offices or franchisees in many smaller cities for larger coverage as well as networks in India. Most websites of the courier companies list the [...]
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Recently, I had a very interesting IVR enquiry. The person was looking for a hosted IVR solution for for his mobile number which will be diverted to the his ‘personal IVR’ after 9PM in the evening till 9AM in the morning. Apart from this, he also wanted the facility to divert the at will at [...]
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Most probably, the debate on merits and demerits of using ASR ( Automatic Speech Recognition) would continue for some time to come, but in case of India, there are three compelling reason avoid using ASR where simple, old, robust and universally understood ‘keypress’ can do. While ASR can surely speed up and increase interactivity of [...]
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Few days ago, I had posted about using IVR ( Interactive Voice Response) System in mission critical operation in underground mining operation. Continuing int he same line, there is another interesting IVR application which is useful in our day to day life and can prove to be life saving at times! That is IVR based [...]
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Internet offers many services which are useful in our day to day life. There are many web portals which providing directory services which list traders, shops, local business houses, various service providers etc. along with with easy ‘search and find’ option. There are few challenges for maintaining a directory service portal with accurate information. For [...]
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What Type of Tools you use to develop IVR ?
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