In the crowded IVR Tools market and competing technologies for making IVR development easier and faster, I thought it would be an worthwhile to know how many people use what kind of IVR development tools for their IVR Software. So, I though I would start a poll in this IVR Blog to find out how [...]
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Anything that says “Open Source” is thought to be freely available, customizable and really exciting for many software users. (Specially people from India who are very price competitive, but I am sure Open source software sounds tempting to people all over the world!) Open Source alternative for any popular application software has almost become a [...]
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The award winning , powerful IVR Toolkit Pronexus VBVoice is now rated as Avaya Compliant, as per recent press release by the Ontario based company, Pronexus. “Utilities OnCall, a VBVoice IVR application built by Vocantas, was successfully compliance tested with Avaya Aura® Communication Manager 6.0.1 and Avaya Aura® Session Manager 6.1 by Avaya’s DevConnect Technical [...]
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In the last post, I had posted about Call Back services ( both automated and manual). While both Automated Call Back as well as Manual Call back services have different usage, I would like to post how one can implement this kind of service using any CTI board. While Analog CTI boards can also be [...]
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Aculab, one of the leading CTI manufacturers in the world, too joined “Voice in Cloud” a year back and recently it has come out with new version too. I had a chance to speak to Faye McClenahan, Head of Strategic Marketing, Aculab about AculabCloud and how it is different from its peers! While normal Cloud [...]
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In the beginning of the year 2011, I had predicted about some IVR technologies as well as IVR applications which are likely to see high usage, on looking back, except speaker recognition, I can feel reasonably satisfied about the result of the predictions. Among others, hosted IVR and bulk voice calling has almost gone mainstream [...]
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We wish a very Happy New Year 2012 to all our readers, advertisers and well wishers! Hope this coming new year 2012 would be year of great achievements, prosperity and happiness! Also, let us hope year 2012 sees end of terrorism, domestic violence and child labour! With 2012, this blog would complete eventful four years! [...]
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What is automatic call back systems ? Automatic call back service can be defined as calling back by customer care department of some organisation to its client when it is unable to attend the call by the client or solve the clients problem satisfactorily and make a follow up call later. Call back service is [...]
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