Recent survey conducted by Contact Centre Helper The UK’s most popular contact centre Magazine, has found that only 10% contact centres use speech recognition in their IVR ( Interactive Voice Response) System! This is something I have always maintained that DTMF IVR has advantages over speech recognition. Though, contact centre Helper is a UK based [...]
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Now a days, Telephony Systems, Cloud Telephony, Cloud IVR seem to be used interchangeably and mean almost same. Also, according to trend, whole telephony systems seem to be emerging as a “Cloud Telephony” which encompasses everything that exchanges information in voice between two places. I was wondering, why people have started using the term “Cloud [...]
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The other day I had a discussion with Ankit Bhargava, a destination wedding planner and a online travel consultant about his experience with using Hosted IVR Solutions. He had started using Hosted IVR Solution for his business around six months ago after I advised and explained him about few benefits of using IVR in his [...]
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In the crowded IVR Tools market and competing technologies for making IVR development easier and faster, I thought it would be an worthwhile to know how many people use what kind of IVR development tools for their IVR Software. So, I though I would start a poll in this IVR Blog to find out how [...]
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Anything that says “Open Source” is thought to be freely available, customizable and really exciting for many software users. (Specially people from India who are very price competitive, but I am sure Open source software sounds tempting to people all over the world!) Open Source alternative for any popular application software has almost become a [...]
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The award winning , powerful IVR Toolkit Pronexus VBVoice is now rated as Avaya Compliant, as per recent press release by the Ontario based company, Pronexus. “Utilities OnCall, a VBVoice IVR application built by Vocantas, was successfully compliance tested with Avaya Aura® Communication Manager 6.0.1 and Avaya Aura® Session Manager 6.1 by Avaya’s DevConnect Technical [...]
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What Type of Tools you use to develop IVR ?
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