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From the monthly archives:

June 2009

List of RAD Tools for Developing IVR Software

by Uttam Pegu on June 27, 2009

I have been thinking to prepare a list of RAD(Rapid Application Development) tools for developing IVR software or voice applications for long time. I have found 8 RAD tools ( including one free tool) for developing IVR Application so far and I think there may be more as I am quite sure, many IVR RAD [...]

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IVRS as Intelligent Voice Self-Service Solution

by Uttam Pegu on June 24, 2009

I came across an interesting IVRS ( Interactive Voice Response System ) application on net while browsing Google search results. eGain, the leading provider of multichannel customer service and knowledge management software, headquartered in California, USA, has recently added “Intelligent Voice Self-Service Solution to Its Multichannel Customer Interaction Hub Suite”!
That must be a [...]

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Rapid Application Development(RAD) Tools for IVR Software

by Uttam Pegu on June 19, 2009

Though I have previously written about tools for developing IVR software as well as standardised VoiceXML based IVR Software, I was always thinking about writing rapid application development tools for developing simple to complex and large IVR software available in the market presently.
What is Rapid Application Development Tools for IVR Software ?
These are the tools [...]

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Legacy IVR or VoiceXML based IVRS

by Uttam Pegu on June 13, 2009

Whats is legacy IVRS and what is VoiceXML based IVR System ?
Legacy IVRS
Legacy IVRS can be defined as the IVR Software installed on a personal computer and is developed using available native CTI Card APIs. The IVR software is developed for one CTI brand and model and the IVR Software may not work for any [...]

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IVR (Interactive Voice Response) Market to Grow to $2.7 Billion by 2011

by Uttam Pegu on June 10, 2009

The recession has pushed up sales for IVR Software! Many companies have been adopting both hosted/managed IVR solutions, as per latest DMG Consulting LLC, the leading provider of contact center and real-time analytics research, market analysis, business strategy, operations, and technology consulting services which has published a recent report on IVR market trends.
According to [...]

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