As I wrote once about making money with IVR Software, I have finally decided to write what IVR applications can be used to generate monthly revenue. Till recently, IVR Application or IVR Software was thought to be used only for increase in efficiency, reduce cost, automatic complaint management etc. Not any more! There are now [...]
{ 2 comments }
Dialogic needs no introduction, so the Dialogic D4 PCI board. Synway and Digium too have D4 PCI equivalent Voice Boards. While both Digium and Dialogic boards uses PCI slots, Synway 4 Port Board uses a USB port like modem. I have been thinking about comparing these three boards using few common parameters. 1. Ease of [...]
{ 6 comments }
Dialogic boards can play VOX files as well as WAV files. While many people use dx_playwav() function of Dialogic API to play WAV files, dx_playiottdata() function can also be used to play WAV files as shown in the code snippet below. While the most famous dialogic sample demo application does not play any audio file, [...]
{ 4 comments }
Synway has entry level 4 port CTI Board. The special feature about his board is, it is connected to PC through USB port. It simply means, you can now have IVR Software demo ready on your laptop! This module looks like a Modem and most probably easiest to install. Unlike PCI based board like Dialogic [...]
{ 0 comments }
Without doubt, interactive voice response (IVR) has become the ubiquitous technology in telecommunications applications. IVR solutions have a myriad of uses that are mostly taken for granted, however, the essence of an IVR system is its ability to offer ‘self-service’ for the user, thus it can help to reduce cost and improve the customer experience. [...]
{ 1 comment }
Donjin has range of CTI products starting with 8 port analog cards to 8 E1, 240Port high density Voice boards. They support Windows OS and as per their website and they support APIs of Dialogic 5.11 System Release fro DMV1200 boards! That seems to be an useful feature as many IVR Software are developed based [...]
{ 3 comments }
IVR Software has many applications in medical field. While IVRS has been used quite effectively and efficiently in Medical Research field already, IVRS can be used in a Hospital too. IVR Software works 24 hours a day and that is one of the major advantage of IVRS. Hospitals involve many routine and mundane procedures which [...]
{ 4 comments }
What is a Video IVR or IVVR ( Interactive Voice and Video Response System) ? This is nothing but IVRS ( Interactive Voice Response System), but it also has video. So essentially the calling terminal has to have video screen as well as video playing capability! It also requires high bandwidth, so existing POTS (Plain [...]
{ 3 comments }
Follow IVRSWORLD in Twitter
Follow IVRSWORLD in LinkedIN
Loading ...
