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March 2009

How To Choose CTI Board for Voice Portal

by Uttam Pegu on March 30, 2009

High-End digital CTI boards for a voice portal is not cheap! In fact some of them cost as much as a Honda Civic car in India. So, choosing a right CTI Board for your Voice Portal may not be easy, that is until you read this article . So, how to choose a CTI Board [...]

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Extending IVR Software to UMS

by Uttam Pegu on March 28, 2009

What is UMS ( Unified Messaging System) ? In one sentence, UMS can be defined as a system that provides phone subscribers with the ability to access, read and reply all their messages in whatever form from any terminal (whether telephony-based, Internet-based or both) that may be available. Message types are normally, Email, Voice Mail, [...]

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IVRS in Courts

by Uttam Pegu on March 26, 2009

Another interesting IVR Application is for courts. In fact many Indian High Courts have implemented IVRS. IVR can help decreasing footfalls in courts for many routine inquiries. High courts can use both inbound and outbound IVRS. Inbound IVR Application can be mainly used for for the following:- 1. Providing information about any case as per [...]

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Synway opens office in India

by Uttam Pegu on March 25, 2009

Synway Information Engineering Co., Ltd. has opened its office in New Delhi, India on March 11, 2009. As per Mr. Luke Lu from Synway, all technical support to its clients would be now available locally. In recent times, Synway has been quite aggressive in pushing its products in India. Their products are very competitively priced [...]

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Why some people hate IVRS ?

by Uttam Pegu on March 24, 2009

Yes, it is true. Many people do not like using IVRS! But it is nothing to with IVR as a technology, but poorly designed IVRS. There are few websites who list top 100 worst IVRS! Also website about  IVR cheat code to speak to human agent in shortest way possible. These sites have been real [...]

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Developing an Outbound IVR Application

by Uttam Pegu on March 23, 2009

There are few basic difference between outbound and inbound IVR Application. Normal IVR Application deals with inbound calls and call transferring. But an outbound IVR performs the few more tasks than an Inbound IVRS! And this is purely call handling point of View. Though inbound application may have to do more computation as it has [...]

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Top 5 Tips for effective use of IVRS in Call Center

by Uttam Pegu on March 22, 2009

IVRS is supposed to be force multiplier in the filed of customer service in a call center. But is your IVRS increasing customer satisfaction or has become an irritant to your caller ? Here are five Tips to make your IVRS a force multiplier in your call center. 1. CRM Integration You must integrate your [...]

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IVR and Asterisk

by Uttam Pegu on March 21, 2009

What is Asterisk ? Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions…for free. Asterisk® is released as open source under the GNU General Public License (GPL), and it is available for [...]

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