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From the monthly archives:

February 2009

DTMF and Pulse Dialing

by Uttam Pegu on February 26, 2009

I had promised before that I would write about DTMF and pulse dialing in future. Finally I have decided to write about them!
This article may be ignored by IVR professionals as they must be quite bored with these two terminologies! But many users who have to listen to announcements like “If you are in pulse [...]

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STEPS FOR DEPLOYING IVRS

by Uttam Pegu on February 19, 2009

I keep getting requirement from many customers to deploy IVR in 2 days time after they have bought the CTI card.
Is it possible to deploy IVR in 2 days ? According to me, Impossible unless you have the following assets in place:
1. Voice Artist both male and female and for at least three language if [...]

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OUTBOUND IVRS

by Uttam Pegu on February 18, 2009

Presently, IVRS has been thought mainly as a system to handle Incoming voice calls. But recently, IVRS is explosively growing as an Outbound Solution too.
A Typical Flow of outbound IVR is :
1. IVR Application picks up a phone number from database.
2. Makes the outbound calls
3. Announces the programmed voice file as soon as the dialed [...]

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