Caller Ring Back Tone or CRBT has become major revenue earner for both teleom companies as well as value added service providers. Not to mention, music companies. Though, I personally prefer the “good old” ring back tone to the latest music number, but many people have been using it on their cell phone, or even land line numbers.
Occasionally, I keep getting mails about how CRBT can be implemented, recently one guy mailed me specifically, “could we implement CRBT locally in our PABX installed in our office ?”, It got me thinking, and I thought I would share my thinking here. Yes, anyone can implement CRBT or caller ring back tone ( Color Ring Back Tone is also used by some, specifically in Dialogic Application Notes) in their PABX system as long as it has digital interface for CTI boards. Technically, that is. Be careful with music copyright though!
But, in a way, CRBT was always present in PBX system in the form of HOLD music during transferring a call, call parking, call on hold ( in a limited way of course)! The same hold music was converted to CRBT which became very successful in terms of hype and revenue.
Popularity: 15% [?]
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Angel.com, a leading provider of enterprise-focused, on-demand voice solutions, today announced it is providing a number of leading brands from AstraZeneca® with its revolutionary, new Caller First(SM) voice solutions.
Angel.com has deployed a number of Caller First focused inbound and outbound IVR solutions for AstraZeneca.
“It’s exciting for Angel.com to be named one of AstraZeneca’s preferred vendors and to support them in their ongoing commitment to improving their customer experience as the landscape of healthcare continues to change,” said Dave Rennyson, President of Angel.com.
Popularity: 9% [?]
This post was submitted by David Toliver.
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What is Click To Call ?
“Click To Call” normally refers to a website feature where an website visitor asks to talk to webmaster or website representative ( may be even call center) by entering his phone number. So, this Click to Call facility in a website mainly involves establishing a call between a website visitor and a representative or customer service agent. It may involve monitoring of website visitors in real time and dialing the phone number entered by the visitor manually. But using an IVR ( Interactive Voice Response), this process can be automated as well as many intelligence could be put to use!
There are many benefits of having Click To Call feature in an website in its contact us page or any page where a website visitor may need any further assistance ( for example, in e-commerce website while checking out, restaurant site for reservation enquiry etc.). Click to Call facility may reduce call waiting time for both the visitor and website representative as they are called/connected when both are free to talk on phone.
Popularity: 24% [?]
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OTTAWA, ON– Pronexus, now entering its 16th year of operation and the developer of VBVoice, the leading Rapid Application Development (RAD) Toolkit for Interactive Voice Response (IVR) applications, announced today that IVRHost, a software-as-a-service platform, selected VBVoice software toolkit to develop their application “HearMyTweet”.
HearMyTweet is a service that allows “Tweeters” to listen to their own or others Twitter messages/updates from any phone via an IVR solution. This service can be valuable for an individual who enters their PIN to access their personal account, or a company that provides a free number to hear their Twitter messages.
“HearMyTweet is easy to use and will enhance your Tweets to make them easier to listen to. It’s a great way to share your Tweets with the ‘twitter-phobic’ or just help get your word out there” said Lee Decker of IVRHost. “With Pronexus’ IVR toolkit VBVoice we were able to develop a flexible feature-rich IVR application with web service integration that our users love.”
Popularity: 19% [?]
This post was submitted by Nicole.
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I keep getting mails by various people about detecting caller id using D4PCI and Dialogic API. I remember I too had to try hard once and finally contacted Dialogic support for getting ideas how caller ID could be detected using D4/PCI analog CTI board from Dialogic. I think the same procedure should work for Donjin Analog boards as well as any kind of Analog CTI boards, for that matter.
So the steps for detecting Caller ID in D4PCI board is :
1. As soon as you detect RINGING, do not connect or answer the call. But start detecting digit using appropriate API function. For example dx_getdig();
2. Important part is the settings in DV_TPT structure which is used in dx_getdig() function. Here is how I have been configuring:
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Popularity: 33% [?]
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Voxeo, an well-known hosted IVR development tool provider, VoIP solution provider has acquired ClackPoint, the leading multimedia online collaboration platform.
Voxeo Acquires ClackPoint
Clackpoint is an interesting platform where many people can participate in a conference from variety of communication media, like IM ( Instant messaging, like GTalk, Yahoo Messanger, MSN etc.), website, traditional phone call. It has many options where participants can edit notepad in groups, chat in texts etc.
This platform is still in beta and under testing phase, but its features look very interesting as a unified communication system as it provides affordable conference facilities with all available communication media to everyone, right from friend circle to corporates.
Popularity: 32% [?]
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