Like many emerging services and technologies, development of IVR services too have many competing methods to develop IVR software. While Googling, interacting with various IVR companies, professionals I have found out some different types of IVR development tools or ‘school of thought’ as they call!
IVR Development Tools
Here are few I have thought of :-
1. Old School Of thought – Using built in API in C++ provided by the CTI manufacturers.
This type of IVR developers are decreasing and might become extinct in future! Most probably, Dialogic, Synway and Donjin may provide some lifeline to this kind of IVR developers as they are few CTI manufacturers with well documented API in C++. Old IVR programmers like me still prefer API and C++ as it gives power!
Popularity: 6% [?]
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I recently spent some vacation time in Washington D.C. which naturally involved squeezing in as much of the Smithsonian as possible in a short period of time. While I was there, reading about the different exhibits, one thing I saw at quite a few locations really jumped out at me: cell phone audio tours.
Quite a few exhibits had signs or placards up with a phone number and “extension” that you could call from your cell phone to listen to more information about that particular display. These signs everywhere from inside the different Smithsonian buildings to the National Botanic Garden. With my nerdy side shining through, I couldn’t help but think, “What a wonderful application for an interactive voice response system!” Everyone these days carries a cell phone with them, and these call-in numbers give anyone who is interested the opportunity to hear more about the displays that interest them straight from the source, whether it is a recording made by the artist or the curator or gardener.
Popularity: 4% [?]
This post was submitted by jsaksa.
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Recently, I have been able to test VBVoice 5.6.2 using Dialogic D300 springware board as well as HMP 3.0. Mr. Sean from Pronexus has been kind enough to configure and give us a presentation to quick start developing voice application.
VBVoice IVR Toolkit : Power to Programmer
VBVoice is one of the most powerful IVR toolkit which is available in Microsoft .NET Integrated Development Environment as simple controls/components to develop powerful CTI application/IVR Software with any kind of computational need in the back ground. Any .NET developers using either VB .NET, C# can use its “CTI Building Blocks” to start building any kind of IVR system with complex call flow. This is one tool which has no limitation on computational capabilities except the limitation of .NET environment itself or programming skill! One need not worry about implementing smart features of any IVR Software DTMF, ASR, TTS, VBVoice has all features built into it.
Popularity: 8% [?]
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Today on 23rd August, ivrsworld.com has turned two years old!
I would like to thank all readers and their valuable comments on this blog. When I started writing this blog two years back, I simply wanted to keep posting about information about IVR that I Google in internet, various IVR related news, my personal experiences with various IVR projects. But I think it has now become a blog about IVR!
IVR Visitor
The turning point came somewhere December 2009, when this blog had started getting more than 100 unique visitors per day and I thought I should take it seriously ( presently, the latest figures in Google analytic shows 4400 unique visitors a month, majorly from India, USA, Canada and Europe). It felt good when this blog is shows up at first page in Google while searching for many IVR related keywords! The registered readers ( Google Feedburner) of the blog has reached 100 with email IDs ending with dialogic.com, sangoma.com, pronexus.com, invox.com, aculab.com to name few! These were surely inspiring!
Popularity: 8% [?]
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I keep getting feedback/inquiries from various people asking about prices of CT(Computer Telephony) boards in India. Many people seem to quite puzzled to learn huge price ranges for similar boards with similar basic functionality. For example, depending on the manufacturer, one entry level model of one PRI ( E1) with 30 channels may cost anywhere between Rs. 10,000/- to Rs. 180,000/-.
Here is a price comparison :
CTI Board Street Prices in India
Though, I am unable to list prices of some other vendors here as well as CT boards with various capacities/configurations, but I hope the above list would be quite indicative. Dialogic with highest price tags still has the largest market share in a price sensitive market in India.
Popularity: 13% [?]
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What is Call – In – Sick ?
Call In Sick is some urgent absent notification by employees about their intended absence in office normally before start of office or at the beginning of it. Employees normally call to their superiors or leave a message with heir colleague.
This is common practice to “call in sick” to office at some point of time either due to genuine sickness or for some urgent personal reason. In India, any employees are granted few leaves in a year, known as CL ( Casual Leave).
Many large corporates with thousands of employees may get many ‘call-in-sick’ calls everyday. Receiving, recording all such calls and then providing information to respective superiors may become a tedious process for large corporates. IVR can be used as an effective tool to manage all “call-in-sick” calls. Presently, employees call their superiors or colleagues to inform about sickness and urgent requirement for unplanned leave for a day.
Popularity: 14% [?]
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Recently, I could test Osidial IVR platform, France using Diva Server on Windows XP machine. It was very good experience for me. Osidial is an IVR platform which provides GUI ( Graphical User Interface) to design voice applications using simple ‘drag and drop’ method. Most probably, this is one of the most stable and oldest IVR platform which has started 1990.
OSIDIAL ARBO WORKSHOP
We prepared a completely new machine, installed Windows XP freshly. Then as per instruction from Osimatic, Mr. Jarek, we installed Diva Server 8.5 which has Soft IP in built. After that we installed Osidialsetup.exe. It was really easy to install, as it required nothing to configure!
Popularity: 13% [?]
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NTS ( Niche Tech Services Private Limited), Udaipur, India based IVR company has launched an interesting IVR portal for Christ Gen Media, a Trivendrum ( Kerala, India) based which broadcast Bible on IVR in both English and Malayalam on 1st Aug 2010. The solutions is hosted in NTS IVR Environment in Udaipur and the application has been commissioned in less than 6 weeks time, as per web post in NTS website.
The “IVR Bible Portal” works on two modes, callers dial the Bible Number and gets connected to the IVR portal and in the other mode, caller dials the IVR number, gets disconnected, and then IVR calls him/her back! The call back is quite unique feature where caller may listen to IVR Bible Portal free of cost.
Popularity: 15% [?]
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